FAQ - Frequently Asked Questions

We accept various forms of payment, including payments via Przelewy24, BLIK, PayPal, traditional transfers and cash on delivery.

Your order will be processed once payment has been credited to our account. This payment method may extend delivery by 2 days.

Yes, we issue VAT invoices. To receive one, please complete the company details fields (name, address, and VAT number) when placing your order.

Yes, it is possible to order a shipment with the option of payment upon delivery to the courier.

We do not currently offer installment purchase options.

Yes. If your order has not yet been paid for or processed, please contact us. We will check if it is possible to change the payment method.

We make every effort to ensure your packages reach you as quickly as possible. Orders are shipped within 1-2 business days of placing your order.

Unfortunately, we do not offer this option at this time.

Yes. Free delivery within Poland is available on orders of 249 PLN or more.

Yes. We also offer international shipping. Available delivery methods and their costs are visible during the checkout process.

Once your order has been dispatched, you will receive an email containing a tracking link and information about its status.

We currently do not offer the option of personal collection.

Check your "Spam" folder and ensure that you provided the correct email address when placing your order. If you still haven't received any messages, please contact us. We will check the order status.

Yes. When placing your order, please provide the name and address of the person to whom the package should be sent. You can also note in the order comments that it is a gift.

Yes. If your order has not yet been processed, please contact us as soon as possible. We will check whether it is possible to make changes or cancel the order.

Yes. If the order has not yet been shipped, please contact us as soon as possible. We will check if it is possible to change the delivery address.

1. Click "VIEW CART".
2. Enter the discount code in the "COUPON CODE" field below the list of products in your cart.
3. To activate the code, click "Redeem Coupon".
4. Check that the discount has been correctly calculated in your shopping cart.

No. Only one discount code can be used per order.

You can sign up for the newsletter on the home page by scrolling to the bottom, on the dedicated "Newsletter" page, or when placing your order.

By subscribing to the newsletter:

• you will receive information about new products
• you will receive special offers
• you will receive early access to promotions

We only use fragrance compositions that have INTERNATIONAL FRAGRANCE ASSOCIATION (IFRA) safety certificates.

Yes, all our products available on the website, including candles, are handmade in Poland.

We use only the highest quality plant waxes in our products – soy, olive, and rapeseed. Detailed information about the type of wax used in a specific candle can be found in its description on the website.

All of our container candles, mini candles, and wax melts are made with soy wax. However, we only use rapeseed wax in some of our freestanding candles. Both of these waxes are natural, organic, eco-friendly, and cruelty-free, making them an excellent choice for those concerned about ethical shopping.

Beauty of Nature candle jars are hand-made by us from eco-friendly modified cement composite.

Our home accessories are made from eco-friendly modified cement composite, which is not only exceptionally durable but also gives the products an elegant and modern look. This material combines durability and aesthetics, creating beautiful and functional decorative elements.

Yes. Due to the manual production process, individual items may vary slightly in form, texture, shade, or finish. These subtle differences are a natural feature of handcrafted products and emphasize their unique character.

Yes. ARANSKA products are perfect as gifts for various occasions. You can choose a single product, a ready-made gift set, or compose your own set from several products.

You can return your product within 14 days of receiving your order. Within this time, you must submit a completed returns form , which can be submitted by post or email. Refunds will be issued upon receipt of the unused product.

You have 14 days from the date of receipt of your order to withdraw from the contract without providing a reason.

Within 14 days of receiving your order, you have the right to withdraw from the contract and return the products without giving any reason.

The product should be sent to the following address:

ARANSKA, ul. Erazma Ciołka 35/57, 01-445, Warsaw, kontakt@aranska.pl , tel. 451 506 954

The return form is available at this LINK.

The refund will be made to your payment card within a maximum of 14 days (usually within 7 days) of receiving the refund.

To file a complaint about a defective product, please contact us by email at kontakt@aranska.pl. Please include a completed complaint form and photos of the defect. The form can be found at this LINK.

If your shipment or product arrived damaged, please contact us at kontakt@aranska.pl. Describe the situation and, if possible, attach photos of the packaging and the damaged product. We will do our best to resolve the matter as quickly as possible.